Player Support Center

Tile Candy Triple Match Official Customer Support

1. About Our Game

Tile Candy Triple Match is a casual triple elimination puzzle game. Match 3 or more identical candy tiles to clear levels, unlock boosters and props, and enjoy relaxing puzzle challenges. If you encounter any problems during gameplay, please check the FAQs below or contact our support team.

2. Frequently Asked Questions & Self Help

Q1: Game crashes / freezes / fails to load

Close other background apps to free up device memory
Update your game to the latest version from app store
Restart your mobile phone and launch the game again
Confirm your network connection is stable (Wi-Fi or cellular data)

Q2: Lost game progress / account data reset

Please bind your game to Facebook/Google account in advance to save progress
Uninstalling the game without account binding will cause permanent loss of local data
Send us your game ID, device model and download channel, we will assist in checking recoverability

Q3: Purchased in-game items not arrived / missing coins & gems

Wait 5-10 minutes, the order may delay due to server synchronization
Check your network and restart the game to refresh inventory
Prepare your order receipt screenshot + game ID, contact support for manual compensation verification

Q4: Level stuck, boosters disappear abnormally

Most abnormal display issues can be fixed by restarting the game. If the problem persists, describe your level number and specific bug phenomenon to our email.

3. Contact Customer Support

For bugs, payment disputes, account problems, suggestions & complaints, please email our official support mailbox:

Support Email: CockinHans@gmail.com

Working Time: Reply within 24~48 hours on business days

Please attach these information in your email to speed up processing:

Your Game ID (found in game Settings page)
Device type (iPhone/Android) & app download store
Detailed problem description + screenshot (if available)
Order receipt (for payment related issues)

4. Feedback & Suggestions

We welcome all your ideas for level design, game functions, activity optimization and anti-cheating. We will record valuable feedback and optimize the game in subsequent version iterations.